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Terms & Conditions

We have collected all our terms and conditions here, to help find answers to your questions more easily. If anything is unclear, you are very welcome to just call us on (0045) 42802424 or email us on webshop@visionary-energy.com

WARRANTIES

All our products are manufactured to the highest quality. Please contact our sales or customer service team for information on individual product warranties. All products are warranted against manufacturing defects. Bonita A/S, reserves the right not to apply the warranty in cases of inappropriate use or when the product has been tampered with by a third party. When you shop online you have a general 24 month warranty.

HOW DO I EXCHANGE OR RETURN AN ITEM?

There is a 14 day return right on all products, we don’t have returns on courses. The entire order amount is refunded, except the shipping and handling fee. You must pay for the shipping back to us, it is easy:

First you need to contact us on the email you find in the contact info on the website and get a return code from us.

You can return the item to the address you find in the contact info on the website.

Remember to include a copy of the invoice, and a correct return code

You must return the item to us within 14 days after you received it.

Your money for the returned items will be refunded once they have been received and processed. If you would like another item, please submit a new order.

Send the product back to our web-shop, and we’ll transfer the money back into your account. Remember to enclose your invoice and the correct return code.You’ll then need to buy the replacement item in the web-shop (you’ll have to pay the shipping for the new purchase). PS. If you lose the returns form, then contact:

+4542802424

PAYMENT AND CREDITING

When you pay on our website, it is done via an encrypted (secure) line. We only withdraw money from your account once your order has been packaged and sent. When sending your order, you will receive an e-mail with your receipt and a track and trace link, so that you can trace your order all the way.

Paying by credit card does not incur additional costs. Payment by invoice incurs an invoice charge.

You have the following payment options:

VISA, VISA Electron, Master-card, Maestro, PayPal, Voucher and invoice.

Please note that not all payment options are available in all countries.

CREDITING:

For refunds, we usually use the same payment method that you used when paying for the item. You will receive an e-mail with a credit note in connection with this.

If you have used a voucher for your purchase, you will be refunded the purchase price minus the corresponding voucher amount

PRIVACY POLICY AND YOUR DATA

We understand and respects the importance of privacy on the Internet. We will not reveal your information to third parties unless necessary to complete a transaction. We will not give your name, address, order information or email to any third party without your prior permission.

When buying products from our shop you agree and consent that we can collect your full name and full address for shipping purposes, your purchased products and services and your email for sending you your invoice and order updates. When you pay with credit card or via pay pal we don’t get access to your credit card information or your paypal information, so these data are not stored with us.

You can access and download all your information from the menu Log in. We will save your data infinite. We will delete your data on your request, but due to Danish law we can’t delete your data earlier than 5 years after your last purchase.

If our data about you is stolen we will inform you by your email.

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